ADSL Broadband Service (Internet Solution) is introduced for the first time in Nepal by Nepal Telecom. Till now the WorldLink Communication had the complete control over the market, but due to this new ADSL service, will it effect the Worldlink communication? I guess yes, But though Worldlink will be effected, internet users over Kathmnandu will be highly benefited by its speed and the cost of service. But let us think on the other part, will the NTC be able to provide support as other ISPs are providing from the installation to the monthly payment collection. Will the NTC be able to do this? Well I don't think so.
I think NTC do not have staffs to look after ADSL department to provide any support before 10am and after 3pm. Their office runs for 5 hrs only for customers. This way we can see that they won't be helpful on holidays at all while other ISPs have 24hrs support everyday. Well I think this is not the employees responsibilities but NTC as a whole. Hope we will have a good support from NTC for the service. Can we totally depend on this service?